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Transforming In-Person Training to a Virtual Experience


About Client

A global hospitality company’s Learning and Development Team, responsible for training staff and partners worldwide, seeks to transition their in-person training program to a virtual format. The goal is to develop a robust, highly adaptable virtual training program with an emphasis on fun and interactivity.

Client Requirements and Challenges



Kyteway proposes the following solution to address the client's needs:

  1. Gamification: Integrating game-based learning elements to boost engagement and motivation.

  2. Interactive Modules: Incorporating quizzes, simulations, and real-world scenarios to create an immersive learning experience.

  3. Multimedia Integration: Using videos, animations, and interactive graphics to enhance the learning process.

  4. Customizability: Allowing trainers to tailor the content to meet specific regional and organizational needs.

  5. User-Friendly Platform: Ensuring the platform is accessible and easy to navigate for all participants.

Our Implementation Plan

Analysis and Planning

A well-designed course will be tailored to the learners’ needs and expectations, keeping in mind their comfort level with technology. It is important to understand the learners’ goals, what they expect from the course, and how comfortable they are with various technologies to ensure that your course meets their needs.


Design and Structure

While an engaging eLearning course may have excellent content and the latest technology, its success depends on fluidity and structures, making sure those students concentrate and that programs have a low attrition rate. We are primarily concerned with the organization of the data. No matter how complex, simple, or detailed the information is, we make sure it is uncluttered and appropriate for all learners.

Collaboration with Subject Matter Experts

To guarantee the eLearning course's maximum efficacy, our instructional designers work closely with the appropriate Subject Matter Expert (SME) to pick the most relevant material for the course and devise forms of evaluation and engagement (tests, quizzes, and so on).

Various multimedia tools

Our courses are designed to be engaging and interactive. We use multimedia tools such as images, videos, diagrams, real-world projects, and quizzes. The goal is to make our training courses more practical and hands-on for a better experience.


Monitoring and Implementation

To make the final training program is effective and goal-driven, a team of experts from different departments work collaboratively and work together. The Graphical, Instructional, and Development teams are supervised by the Quality assurance department. All this is done to help maintain quality while keeping deadlines.


Training Topics Designed:

Customer Service Excellence

Training partners on delivering exceptional customer service, including handling difficult situations and ensuring customer satisfaction.

Health and Safety Protocols

Educating partners on the latest health and safety guidelines to ensure a safe environment for both employees and customers.

Sales Techniques and Strategies

Equipping partners with effective sales techniques and strategies to enhance their performance and increase revenue.

Cultural Sensitivity and Diversity Training

Promoting cultural awareness and sensitivity to ensure an inclusive and respectful work environment.

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The Result

Kyteway aims to transform the client's traditional in-person training sessions into an engaging and dynamic virtual experience. By leveraging innovative eLearning strategies and technologies, Kyteway is committed to delivering a solution that meets and exceeds the client’s expectations.

Expected Outcomes:

  • Increased Engagement: Participants will find the training more engaging due to the interactive and gamified elements.

  • Positive Feedback: Anticipated positive reviews for the program’s adaptability, interactivity, and user experience.

  • Scalable Solution: The training program will be designed to be easily scalable for future expansion and updates.

Kyteway exceeded our expectations by transforming our traditional training program into an engaging virtual experience. The interactive modules and gamification elements kept our staff highly engaged and motivated. Their team’s attention to detail and commitment to delivering a user-friendly solution was evident throughout the project. We highly recommend Kyteway for any organization looking to elevate their training programs.

Sarah Johnson, Head of Learning and Development, Global Hospitality Co.



we collaborate with key stakeholders to gain a thorough understanding of your training requirements, your users, the learning content and the performance objectives.


we will initially develop a ‘proof of concept’ for you. This gives you an idea of what the end product will look like.


You review the course and advise us of any changes. We will implement the changes and send the final package back to you for your final review and sign-off.


Once the course is approved and signed off, we will work closely with you to deploy the developed eLearning module via your selected LMS.

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Our professional team of experts is dedicated to understanding your training's needs and coming up with solutions that fit your budget and exceed your expectations.

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